AI In The Workplace

Welcome to User Friendly 2.0

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with host Bill

Sikkens, Technology architect.

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And this is User Friendly 2.0.

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As always, I am your host Bill Sikkens.

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And joining me my co-host Gretchen

and Bill, welcome to this week's show.

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Hello there. Hello.

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So we're going to be talking

about something

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this week that we've never talked

about before on this show.

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And that's stuff to do with AI.

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And I do say that very sarcastically,

because that seems to be all that's

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in the tech news lately.

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But there are a lot of things happening

and some of them for the good.

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Our guest today is going to be Debbie

Longo, and she is going

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to be talking about AI in the workspace.

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And before we get to that,

we're also going to be discussing the

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so far results of the competition

of return to the work space

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or the great workspace experiment.

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We'll be doing that right after the news.

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So with no further ado,

let's just jump in.

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What do we have in the news today?

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Some more AI.

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Is AI running Apple?

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Well,

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this is an interesting story

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that we've had a lot of questions on

and this is widely reported.

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The basically what's going on

is according to reports,

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a customer purchased a book

through Apple's ecosystem.

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So in other words, on the Apple app

and was allegedly charged twice

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and sought a refund

for being charged twice.

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The refund request was denied by Apple's

automated AI review process.

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When the customer contacted

support, employees

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reportedly indicated that they had little

or no ability to override

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the A's decision, leaving the customer

stuck in a bureaucratic loop.

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Well, what do you think of that?

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I mean, you would never hire somebody

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and not have the ability to override

or at least go along with the, you know,

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person's decision because there's these

things are in place for a reason.

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And what happened here is exactly like

the story says he got charged twice.

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He was finally, after going through

hours, apparently on the phone

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with different people at Apple

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and whatnot, talked to a manager

who actually said, yeah,

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it looks like you were charged twice,

but I can't do anything about it.

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So dispute the charge on your credit card.

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And he did, and he won the dispute.

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Except now Apple will no longer

accept it for purchases, so he can't buy

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anything else within the Apple ecosystem

using that card.

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Okay. That's crazy.

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Yeah, yeah.

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And I think this is a problem.

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It is a

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problem,

you know, for what happened with Apple,

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but also the direction

that that kind of a thing can go,

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because Apple or Apple

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AI is supposed to be a assistant,

if you will.

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And even if you, like I said

in the beginning of this, hired somebody,

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you still have the ability

to go in and review things

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because not everybody gets it right

all the time.

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And we do know that AI is hallucinate.

So do humans, right?

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So it's a situation to have this

locked out seems like a problem.

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I tried to get Apple side of the story,

as did a lot of other people

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publishing this article.

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But so far, as far as I know,

nobody has gotten a response from Apple

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directly on this, which is not I said no.

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Yeah,

maybe I said no response to the story.

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You cannot talk to about that.

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I wouldn't be a bit surprised.

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You know, it's

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oh my goodness.

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But oh yeah, go ahead.

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I was just going to say we have another

AI coming up here.

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Yeah.

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And releases fable five,

the first public mythos class model.

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All right.

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So what does all that mean, right.

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Yeah.

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The headline of this that came out was

the smartest model you can't fully use.

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So, Claude, fable at five

to kind of take a step back on this.

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This is the company that got into a bit

of an argument with the military.

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They were concerned

about what their AI models can do. Okay.

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So that's something

that's been covered in the past.

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And this is a new version, version

five of this that is being released

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that the company itself is putting

guardrails on because it can do too much.

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And one of the big things that is

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a concern here is cybersecurity

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and the ability for models

like this to be able to find problems

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with networks and other systems

faster than we can patch them.

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You know, and this is a thing

and it is something that comes out.

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So I guess, you know,

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the question that you have to ask yourself

is, should AI companies release

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their most powerful models

without restrictions,

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or release the full capability

and trust users to behave responsibly?

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I'm not sure that's an option

for put up guardrails like they're doing

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to be able to kind of rain things

in a little bit, you know?

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You know,

there's reasons why we have rules,

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you know, like rules of the road

when you drive your car.

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So if you don't put any expect

any rules by your drivers.

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You know, and that's again

supporting the not having let the humans,

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you know, make the right decision.

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Because it seems like a lot of times

those rules seem to be optional,

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especially things like stop signs

and red lights once in a while.

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So you know.

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So what is the model good at?

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Because there is a positive side

of this software engineering, scientific

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research,

knowledge, work, long duration reasoning.

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And then finally,

the one that we just talked

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about finding

security vulnerabilities in software.

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All right.

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The wearable showdown

aura ring five versus Fitbit.

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Air versus whoop M.G.

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versus Apple Watch.

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So do we have to visualize this in a ring.

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You know, where fighters are looking

like these devices or what's what exactly

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is this session I got from this to

is there duking it out and going on.

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And you know there starts out

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Would you wear a smart ring, a smart

shirt, smart glasses or an implant?

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All four of those

things are available now.

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We don't need to wait

ten years, nine years for this, but we've

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got four products that are coming out here

that are fairly new,

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and the ones that you just mentioned

are kind of the top four of that ring.

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And so far, you know,

smartwatches have been around for a while.

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It's not a new technology

or anything like that,

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but the way it's being done

now is what's different.

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So early on

you had your smartwatch to maybe

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track your walking

and that kind of thing, cycling and stuff.

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Now they go much further than that.

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They cover your heart rate,

they cover some health things.

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It goes on and on. Right.

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So which one does it better?

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Well, the new products are looking at

doing this kind of in a unique way.

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The Apple Watch was rated

number one from this.

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This all comes from the Wall Street

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Journal, an article that they did on this

analyzing these things, and

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it was considered to be the most accurate

overall Stanford sleep study.

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It matched actual sleep duration

almost exactly

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and had the closest sleep stage

measurements to the clinical results,

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so saves you a sleep study

also still has a screen.

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And so you're looking at Apple.

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In addition to being a smartwatch company

also being a serious health

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technology company.

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And those things being blended together.

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Number two in this list was the Aura ring.

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Incredibly comfortable?

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Most people forget about reading it

or about wearing it.

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And reading it comes from the fact

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that it doesn't have a screen

because it's a ring.

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So, you know,

this is something that's not really

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trying to replace your phone

like the Apple Watch might be.

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It's just covering things.

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It's considered to be the almost the anti

smartphone world.

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Well, I think that's kind

of a funny way to look at it.

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All right third one Fitbit Air.

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Now this is one I'm more familiar with

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because I've had a Fitbit

I Gretchen I think you actually have one.

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Yeah yeah.

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And you're wearing it

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I don't know if you've played

with these smartwatches or not much.

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No. Yeah.

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So the Fitbit was kind of

like the Apple Watch where you wore it

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and it did different things.

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Now the new one has no screen.

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So it's a little bit more like that. Yeah.

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You know I wouldn't serve the things.

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But of course the ring doesn't

have a screen either, you know.

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But it brings down the price

and that type of thing.

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And I guess

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one of the things from audience feedback

and some of the study groups of this

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is that they kind of like the idea

of not having an extra screen,

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but it depends on what you're doing

with your smartwatch,

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because a lot of people use it for text

messages and, you know, making phone calls

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and these kind of things.

Oh, I don't do that.

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I use it as a watch and a tracking

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for for walking and the heart thing.

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Yeah.

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So now, you know, interestingly enough,

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my watch that has Nixie tubes

and it doesn't do text messages.

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Gee, I wonder why.

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I don't think they've managed

to figure out how to taxi.

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Tech. Taxi. Nixie, Nixie taxi,

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something like that.

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So I don't think I can say that.

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Nixie tubes are a thing from the 70s.

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I have a little bit of a mental illness

that loving those as it comes to them, but

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they somebody made me a watch

with Nixie tubes in it.

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And it's this huge thing with,

you know, tubes are not small, certainly

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not anything like that.

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To try to text with something like that

just simply wouldn't work.

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But I still like it better because,

you know, a watch is a watch, right?

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I think I'll just get an implant to do

the other stuff.

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All right.

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And then finally number two or number four

rather is hoop.

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This is more for professionals.

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And here is one of the things

that kind of dives into all of them.

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And that is these subscriptions.

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You know there's subscription fatigue.

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And then as a person that produces

software,

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you definitely make more reoccurring

revenue on doing a subscription

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as opposed to selling the product

with a license like it used to be done.

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So how does this work?

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Apple watch does not require

a subscription and use it without it.

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Fitbit doesn't require a subscription

that has some functions that don't work

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if you don't have the subscription,

but it's usable pretty much without it.

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The aura has a monthly membership, and

the subscription is the business model.

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In other words, it will not work.

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What is a hoop?

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Well, that's the number four device

that's used by professional athletes.

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Again another small what is it?

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Is it what is it a headband?

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What is it? Let's see. What is it?

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You know, that's a very good question.

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And it's not answered in here.

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I think it's a ring or something

you wear around your wrist.

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That's a good question

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that I will have to find an answer to

and let everybody know when I know.

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Yeah.

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You know, imagine telling

telling us something like that.

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Right.

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So wearable technology

is something that is coming into its own.

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It's been around for a long time.

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I mean, I wear a HUD and my glasses

and that type of thing.

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And the talked about the smartwatches

and the rings and,

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you know, some of these other things.

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So Ortho Sonia

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is something

that is a concern coming out of wearables.

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So we have to have a Somnium for it

I guess.

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You know the tracker causes

an anxiety or some sleep

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reports sleep.

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I'm getting the feeling direction.

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You might be disagreeing with this point

a little bit.

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Yeah, because my watch doesn't irritate

or annoy me at all.

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You know,

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it's a watch,

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you know?

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And when I'm sleeping,

I do not have any of this stuff on.

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It is turned off and on a charger,

but a lot of people

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have this stuff on 24 over seven,

so that's where it came from.

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And then the other thing,

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of course, is privacy, because it's

collecting a lot of information.

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Your sleep

habits, your exercise pattern, your heart

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rhythms, your body temperature,

your stress levels.

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Who owns this data? Where is it sent?

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Where is it stored?

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You know, we've talked about this

in a lot of other things. But

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again, you're looking at a

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situation here where these devices collect

an enormous amount of information.

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There is a motivation for companies

to sell this because they can make

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a lot of money for doing that,

whether or not you agree to it.

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And, you know, I'll give a mercenary

standpoint here, it's my information.

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I should at least be paid

to participate in that, you know?

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Right?

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Yeah.

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Kaiser Lego reseller closes

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after viral videos

claim $200,000 collection theft.

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Yeah,

this actually happened about a week ago.

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It's been widely reported.

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We actually weren't going to cover this,

but we've had a lot of questions coming

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in, and it is a topic that's valuable,

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especially since it's our home

station is here in Portland,

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Oregon, and Kaiser is a suburb

or a bedroom community

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probably would be the proper name for that

where this store was located.

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So you're dealing with a situation here.

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Bricks and minifigs is a national chain,

so these are stores

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that are in different areas.

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The chain stores are owned by franchise

operators, at least in this case.

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I don't know if they all are,

but this one is.

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And the one in Eugene, Oregon also is.

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And that's relevant because it was owned

by the same person that this one here.

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And what happened is, is

the collection was brought in and placed

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the store to a new franchise operator.

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And what happened to the collection

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seems to have become a question mark

after that point.

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Depending on who you ask, the collection

was rated to be worth somewhere around

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$200,000, primarily made up of Star

Wars, Legos, stuff like that.

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Now, I know from personal experience,

Legos are and can be worth a lot of money.

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Oh yeah, you know, and well,

what happened?

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YouTube happened

and this is how this all came up.

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A YouTuber called Reckless

Ben started an investigation on this.

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One of his videos

actually exceeded 4 million views.

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That's a lot.

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And pushed it into mainstream news.

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So what's going on with this?

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Well, they're trying to figure out

what happened to this.

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There's statements from the corporate

that they don't allow for consignment,

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although it seems to be in the agreement

between corporate and the franchise

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operators that this is a thing,

at least what I was shown.

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So you know what's going on from there.

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It's caused a go Fund me to be

put together that's more than compensated

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the original people or the price

of the collection by like double the fund.

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Me just got taken down by.

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Oh did it someone.

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Yeah. Somebody had it removed. Okay.

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Well there you are.

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So I didn't do that or it's,

you know, it's still might.

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Sometimes those things can be challenged.

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But yeah I didn't know that okay.

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So that's a good bit of really current

news on that breaking news.

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Breaking news I'm taking down, you know.

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And so what's going on from this.

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Well, the next step of this is arrests

and lawsuits, if you can believe it.

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Under spilled into Utah

where bricks and minifigs is headquarters.

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Reckless Ben, the YouTuber, was arrested

and charged with offenses

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including stalking related allegations

while attempting to confront individuals

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involved in the dispute.

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Now, I don't know exactly what he did,

just what's been reported,

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but it depends on how

he actually would have approached this.

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Because if it's just a reporter,

we talked to people.

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Sometimes they don't want to talk to us,

but that's not harassment.

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However, if he'd done some other things,

it very well could be.

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And you know, it's going to be interesting

to see when that actually

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gets put out there

of what happened to this.

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He disputes the allegations

and says he was just pursuing information

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related to the case.

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And now multiple lawsuits are active

between the various parties.

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So everybody's suing everybody here.

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Lawyers are going to make

some money off of this, I'll tell you.

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But, you know, questions

that have to be asked.

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Number one,

would you ever spend $200,000 on Legos?

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There are people. That is definitely yes.

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I think Jeremy was trying to compete for

that because that's where a lot of know

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Gretchen.

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I know however, it's,

you know, earned it back and

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it just isn't amazing.

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This Lego, the new comic book market

and maybe should franchise change,

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be responsible for disputes

involving individual franchise owners?

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Now, that's a legal question,

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but one that has not just come up here

but is definitely being reviewed here.

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And then finally,

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our YouTubers becoming more effective

watchdogs than traditional media.

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Yes, I have to say, from what I've seen,

not just with this story,

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but related to a lot of things like

the Newegg controversy from two years ago

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that only came out

because YouTube covered them.

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Yeah,

and there's been other things like that.

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So we'll keep on top of this now, since

it's something that you've been interested

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in and definitely is a curiosity

to see where this goes.

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But it's one of those things

where, you know,

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a lot of these questions are kind of new

and need to be answered.

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A lot of them aren't

but haven't been answered.

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And there's law surrounding

some of them probably.

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So we'll see what the court decides,

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because that's ultimately

where this is going to go.

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Pedro Pascal

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leaves The Mandalorian

as Disney box office failure confirmed.

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I think this is malarkey.

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Malarkey is a radio friendly way

of putting it.

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And believe me, I thought about

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finding a word

that that wasn't a bad word to say.

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Yeah, it was like,

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yeah,

the description of the story you put,

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I couldn't have read that description

on the air because it's and it's about.

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Right.

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So this is something

that's been widely reported as well.

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We did our own research on it

to try to figure out what's going

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on, even talk to an anonymous source.

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You know, here we're going to

we're going to do that now on this,

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this show anonymously.

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So one of the things that's come out of

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this is that Pascal

is probably not leaving Mandalorian.

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In fact, he

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released a statement that he

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wants to continue playing in an integer

in my saying that.

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Right. Okay. So,

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as long as audience was once the character

around, the other thing of it is,

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is this whole idea of this

being a failure at the box office.

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They did this to the solo movie two,

and I think they actually hurt the movie

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by saying these things.

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It was the movie was fine. Yeah, yeah.

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And it just, you know, opened 165

million globally.

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I make 165 million off of something.

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I will not consider that a failure.

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But that's just my opinion.

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You know, it is underperforming

to what they expected.

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I think that is a true statement.

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And the but look at what's going on

with the global economy.

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People don't have tons of money to waste

and but they're still going.

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So, you know, and the other thing too,

that was brought up when I was again

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was talking to this individual

is there is an idea that they think that

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people wanted a season four versus

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a movie, and there was material.

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Dave Maloney had started

working on material.

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He's the producer and he had started

working on material for a season four,

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and we might still get one now,

I don't know.

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But the thing of it is,

is a lot of questions going about this.

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But as far as what I've been able to find

out, Pascal is not leaving Mandalorian.

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At least there's no statement

to that effect right now unless Bill,

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you have an update on that one too,

for us.

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Oh, okay. And Star Wars fan.

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Actually, I think

that Crown goes to Gretchen on this show.

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But anyway, so keep you updated.

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If there's any breaking news on this,

we'll let you know.

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When these new branding commits

a cardinal design sin.

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Yeah, so these are one of those things

you'd normally cover on a slow news day,

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but I thought

this was kind of interesting.

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How many people are getting worked up

about this, especially on Reddit.

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So are they. Yes.

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Oh, boy. Oh, okay.

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Everybody gets worked up on Reddit.

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It seems that's just where, you know,

I saw the pictures,

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I didn't, I wasn't offended,

I thought it I thought it looked clean.

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Well, okay.

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So let everybody know

what's actually going on here.

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In case you've missed

this, Wendy's is updating

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what they look like in their opinion

their buildings blue.

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And I agree with Gretchen.

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The picture of it

looks in my thinking very nice.

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And I think they've been around

long enough.

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There an established brand

that they could do something like this.

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But the controversy steps in.

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Red is a color of food. Blue is not.

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And I remember years ago we had a website

design company and got this whole thing

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on how you should never use

blue on a website, so I don't know why.

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To this day I think he was crazy.

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Well, there is that right?

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So yeah,

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there is crazy.

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And I know that the red color has to do

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with design and color theory

and all of that.

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But the point is, is

that sometimes you just need to break away

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from all the same old, same old, right?

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And in this case,

I think the blue looks fresh and clean.

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I like it

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finally having a fast food place,

it doesn't look like an office building

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because they're all starting to,

it seems like.

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Oh, really?

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You look at McDonald's in Burger King,

that McDonald's

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especially looks like a

like an office park.

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It's kind of this brown building.

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I don't know, I don't think it's ugly,

but it's not what you would expect

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for a restaurant in my opinion.

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Well, world

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first vaccine designed

by artificial intelligence.

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Yeah.

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And you know,

a lot of people are concerned

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about AI and in some cases rightfully so.

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And I think that's where

these kind of things become

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a little bit of a problem

because of what's being assumed here.

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But there are a lot of positive

things that AI can do.

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And I've said this before, it's amazing

what some of these models actually do.

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And this isn't a chatbot like ChatGPT.

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There are AI models for specific purposes,

and this one has to do

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with researching vaccines.

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And the idea of this is if come up

with a way and the way it was generated by

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AI to be able to do a vaccine

for something like the flu as an example,

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where it's forward looking.

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So like even during Covid, where we had

the fastest release of vaccines

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I think ever,

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it still took months to get it

because of research

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and things that needed to be done.

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This is something where they can kind of

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look at it

and go, okay, doing this, this way

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we don't have to release an update if the

flu strain changes or whatever it's for.

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I'm just using that as an example.

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And from that standpoint, it could

actually be a great quality of life thing.

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It is something that I think

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could be a positive in using AI in

this way is not negative.

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It's something that, you know, can very

much benefit everybody that's out there.

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So anyway, we'll have to see where

this goes.

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But again, without deep diving into this,

which is a little more,

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I am not a biologist

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and I'm not going to just read

what they wrote, but it is something that

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if you're interested

in, go ahead and search on it.

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Now, the top I promised you that we were

going to talk about the return to office,

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but guess what? We're out of time.

We're not going to do that.

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We'll do that next week.

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So join us back for that one next week.

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After the break, though,

we are going to be talking about AI

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in general, and we have a guest

who is an expert on these things.

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That's going to be on

to tell us a little bit more about that

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and kind of dive

into the details on that one.

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So check it out.

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Check us out at User Friendly Dot show.

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Jump on, send us your questions

or comments.

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That's how we get what we want to cover

and what you want to have us cover.

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We'll be back after the break

475

from the future.

476

He's got a really big computer

477

and he uses it, uses it every day

478

and uses it, uses it in every way.

479

What do you do for.

480

You know,

I'm not sure because he is in here.

481

User friendly Dot show is your one

stop to check out everything.

482

User friendly information on our episode,

some of the other projects we're doing,

483

and your location

to send in your questions.

484

And for the next month,

if you're so inclined to sign up

485

and be a reporter for us,

check that out at User Friendly Show.

486

All right, let's

go ahead and jump into our interview.

487

Joining us now Debbie Longo,

transformational coach.

488

Welcome to User Friendly.

489

Thank you very much for having me.

490

I appreciate it.

491

So before we jump right

in, why don't you tell us

492

a little bit about yourself

and what you're doing?

493

Sure.

494

I had a spiritual teacher

for over 20 years,

495

four cancer.

496

And there was a point in my life

where I was at a very low bottom,

497

depression being one of the bottoms,

and she lifted me up out of that,

498

and she taught me

how to get more positive

499

and had to stay positive so I wouldn't

ever get in that space ever again.

500

And then after a few years of doing that,

501

I became really good

and everything that she said came true.

502

And then she said, you know,

you have a gift

503

to go on and do this work also.

504

And I said, really?

505

I had no idea what she was talking about.

506

So then when she explained it,

she said, you know,

507

a lot of people don't have this, and

I can teach you how to do it if you want.

508

And I thought that was interesting.

509

You know, I was just curious.

510

I didn't think anything was really going

to happen from it, you know?

511

But I started working with her

and we started working together,

512

and then we were doing,

you know, a lot of things.

513

We were doing lectures and one on ones

514

and all kinds of things, groups,

a lot of things.

515

And then I was able to develop myself.

516

And then when she passed away,

then I went on my own,

517

you know, and I saw it in my own business.

518

So that's really I mean,

there's a lot more to it than that.

519

But that's really in a nutshell

in a minute and a half.

520

So tell us a little bit

about your business.

521

I am an executive behavioral coach slash

522

transformational coach, and I help

523

executives and business owners increase

sales and profits

524

by changing their behavior

and the behavior of the, you know,

525

employees, the organization, you know,

whatever, whatever the situation is.

526

And when you do that, you are basically

going from negative to positive.

527

So I'm getting rid of all that negativity,

you know, in in detail.

528

It's a lot of things that could be fear,

ego, different things like that.

529

And then when I do that,

530

get rid of all of that,

then the business becomes very positive.

531

And the ultimate goal

for that is to increase sales and profits.

532

Right.

533

And then I also do because originally

I started as a life coach.

534

So I also do I help families

535

like people are interested

in finding a career,

536

you know, like like they don't know

what direction to go to go,

537

go to, you know,

as far as getting a career, you know,

538

so there's a lot of things that I do, but

539

it doesn't really matter what it is.

540

It's all about changing my behavior.

541

So I could become more positive

by getting rid

542

of a lot of negative things.

543

You know, that we have

and different things.

544

And when I do that,

I could accomplish anything.

545

It doesn't matter what it is.

546

I just we just had an issue with Covid

because when I was where I was,

547

it was very bad

and that I was able to help business

548

owners that way

549

because there's no has nothing to do

with whether I'm successful or not,

550

and whether my business goes bankrupt

or not has nothing to do with Covid.

551

Yeah, no, I understood completely.

552

All right.

So let's jump into some topics here.

553

And there's this thing

a few people have heard about that

554

I hear is going to be affecting business

called AI.

555

So rapidly changing technology.

556

How is this affecting workplace

stress burnout communication.

557

You know,

558

I hate to start with something negative,

but I'm going to

559

everybody says, you know,

and I just heard this on the news

560

and I have

I did a few because I have podcasts

561

myself,

and I did a few of them on this. And,

562

you know,

everybody says it's going to replace

563

everybody's stressed out,

to say the least,

564

because they don't think

they're going to have a job

565

because they think that robots

are going to be walking around

566

controlling the world and, you know,

operating every business on earth.

567

And there's going to be no human beings

doing nothing.

568

To me, that doesn't even sound normal.

569

That doesn't even sound like

it would even make sense. Right?

570

So I had all these a few people on,

571

you know, on my podcast and they're like,

that's not true at all.

572

You know, I didn't even say that.

573

But, you know, we talked about, you know,

what it was really about and everything,

574

and you know, it, it's going to help

people like my marketing guys

575

say I do in, in a, in a day,

in less than a day.

576

What took me six months to do.

577

Okay. So it's there to help people.

578

It's not there to replace other people's

jobs.

579

It's not happening.

580

Okay.

581

You're not going to have robots

running a fast

582

food place,

you know, with no people there.

583

Okay. So,

you know, there's a lot of things.

584

And again, it can help people or not.

585

It just depends on how I look at it. Okay.

586

Because I want to be able

to create an environment for myself

587

where I can adjust to these things, where

I know you know

588

how it's going to help me

and that's going to help me advance

589

like I gave, you know, the example

with the marketing guys, right?

590

If they can do in ten minutes

what used to take them six months,

591

you think they're going

to get more clients.

592

You think they're going

to make more money.

593

You know, I mean it's yeah. Yeah.

594

Well I mean they're in

595

right there in the business

so they understand what it is.

596

Right.

597

But for your average Joe,

598

you know, somebody who works in a fast

food restaurant

599

or somebody who's not in tech,

you know, maybe an insurance guy

600

or something, they don't know what it is.

601

They don't know what it means.

602

So they automatically go to the negative.

603

And this is why people need coaching.

604

Believe it or not,

I'm not trying to sell myself.

605

But you know, that's the whole thing

because we need to understand that,

606

you know,

there are things that can work for us

607

and there are things that don't, you know,

and this is not here.

608

This is just technology

advancing, you know,

609

I mean, we have 100 examples of this

throughout time.

610

I could name 100 examples.

611

Yeah, very much so.

612

You know, this is an important topic

613

because we get questions on this

all the time.

614

And there are many people

that are very legitimately concerned

615

about, you know, what direction

this is going to go with the AI

616

and robots taking over, as you put it,

and won't be robots, it'll be cyborgs.

617

But, you know, same difference, right?

618

So but at the end of the day,

I can see where, you know, having

619

some coaching, having somebody to talk

to would make a big difference.

620

And I'm sure there's an emotional impact

created by these things.

621

What is the emotional impact

of the constant change in technologies

622

on employees,

but also the management, their leaders?

623

The fear?

624

Yeah, that I'm not going to have a job.

625

Right? I need a job.

626

You know, I need some place to live.

627

I need to pay my rent.

628

I need to put gas in my car.

629

I need to feed myself

and my family, you know,

630

and if I put that in my head, that.

631

And it's this simple.

I just try to keep it simple.

632

If I put that in my head

that the robot is going to replace me,

633

then how am I going to go on with my day?

634

Am I going to go to work and home

and everything with a positive attitude?

635

No, that's all that

I'm going to think about, okay?

636

And I don't want that to happen, you know.

637

And that turns into fear, ego

denial, anger.

638

I mean, there's so much here.

639

You know, I could go on and on, but,

you know, I just don't talk to people.

640

You know, I give them a plan.

I give them an outline.

641

You know, we do actual work

where, you know, it's helping them

642

change their behavior.

643

And then they could go

and now do it themselves.

644

And that's something where, you know,

they could change every single day.

645

And then what's going to happen

after that?

646

They're not going to think that robot

a robot is going to replace their job.

647

They're not going to think that because

this is about me changing my thinking.

648

It's not about me.

649

Somebody telling me, right,

that AI or bored

650

or whatever

it is right is going to replace me, right?

651

Or is going to, you know, is going to say,

oh, you know, this is all I see

652

when I walk around,

653

you know, at the gas station in the storm

and all these different things.

654

Right? You know,

that's not what it's about.

655

Because if I like I said, if I change

my behavior, then what's going to happen?

656

Then I'm going to look at it

as a positive thing.

657

The people in the industry

look at it as a positive thing

658

because they know what it does.

659

You know what I mean?

660

So people

that don't look at it as a positive thing,

661

what are they going to look at it?

662

Well, then they're going to look at it

as negative.

663

And then that's going to be a problem

because that's going to turn into

664

all they think about.

665

And that's not going to be good

666

because that's going to translate

to anybody you could think of.

667

So how can organizations

and groups like that

668

build a

669

healthy culture with all of this

digital change?

670

Right.

671

So I want to teach my employees,

I want to say

672

positive things to them,

and I want to motivate them.

673

And I want to say,

I don't want to say AI and all this stuff.

674

Right?

675

I want to say,

let's say my company tomorrow says,

676

because this is how fast it is, says the,

the owner of my company.

677

Let's say it's like a big company

and I'm an executive.

678

And the owner says, okay, well, next week

we're going to transfer everything into

679

AI and there's

680

going to be a whole new computer system,

and you're going to have to learn it in

681

a week.

682

Companies do this. Okay.

683

So what I wanted.

684

Am I going to tell that to my employees.

685

They're going to

they'll leave the next day.

686

It'll freak them out.

687

They're going to be like,

I'm not dealing with this. They'll leave.

688

So it's all in the presentation.

689

Did you ever hear that the presentation

is the most important thing.

690

So I want to say, listen, we're going

to have a little meeting or something.

691

Depends on you can do it individually.

692

Depends on the company.

693

How many.

694

And I want to say listen we have something

that's going to happen soon.

695

I'm not going to say next week.

I'm not going to say what it is.

696

We have something.

697

There's a there's going to be a change

and we're going to have something

698

in this company that's going to happen

soon, that's going to benefit you

699

so greatly that you will love to work

here, and it's going to make your job

700

20 times easier than it is,

and you pay will not go down,

701

your pay will stay the same thing,

and you will barely work.

702

If your boss told you

that, what would you think I'd be like?

703

That's really cool, you know?

704

Show me what it is.

705

You know,

you're giving the same statement.

706

I mean, you really are.

707

It's just like you say,

the way you present it and the attitude

708

and all that kind of stuff

really plays into it.

709

But it does.

710

When you put it side by side like that,

it really illustrates the difference,

711

right? That, that that can make.

712

And, you know,

AI is not even the motivating factor.

713

Over the years,

I've worked with many companies

714

that have done exactly what you say.

715

We're going to change everything

and you have to know it in a week.

716

I actually did have one

that tried to do a week.

717

It didn't end well, but,

you know, or a month even and stuff.

718

And sometimes it's like,

okay, here's how you get your training.

719

But I've seen it where it's been just,

this is going to be done.

720

Be ready for it.

721

Well, right. You know. Right.

722

And it's just so,

so at a leadership level,

723

when you're having changes in technology

and these type of things,

724

what kind of communication

do you like to see there.

725

Right.

726

Well it's basically the same.

727

But anything I do

I want to create a positive attitude.

728

I want to create a positive environment.

729

I want to do something

that's really motivational, you know,

730

and this goes for the business

owner, to the employee

731

or to the employee,

you know, to the employee, right?

732

To the peers or the business owner

or the business owner right now,

733

do you really think that you're going

to learn everybody's

734

going to learn

a whole new system in a week.

735

You think that's going to work out?

736

Not really. Not.

737

There's going to be like tons and tons

and tons of problems.

738

But if I say to them, oh, by the way,

we have a new system,

739

we have to learn it in a week

and there's going to be tons of problems.

740

So don't worry about it.

741

Yeah, no, you can't say that.

742

You know that there's going to be like

unbelievable

743

problems, that everybody's

going to be freaking out totally.

744

You know that. You know.

745

But you can say that

and it will make it a little better.

746

So this is all

747

again, no matter how you say it,

no matter what you say,

748

no matter who it is, it's all about

presenting it in a positive way.

749

I don't care how negative you think it is,

I know it's not going to work out,

750

I know it, it's going to take a long time

for something like that

751

to work out, because they have to learn

a whole new computer system.

752

And this is what companies do

because they see the money,

753

they get a good deal or whatever

it is, you know, it's going to it'll

754

benefit them in the long run, but

it's not going to benefit them in a week.

755

But they don't care about that.

756

They just look at the long run.

757

They say five years from now

they're going to make $1 million more.

758

That's what they look at.

759

And that's 100% correct, you know?

760

But everybody's freaking out in the

in the in the meantime.

761

And then they're going to

762

people are going to quit and get fired

and all that stuff.

763

But that's not the, the, the executives

problem all the way up to the top.

764

That's not that problem.

765

You know what I mean?

So this is the thing.

766

So, you know,

I want to make sure, you know, that

767

I have to present this, but this is not

something that I can do myself.

768

And that's all there is to it.

769

You know, if you can, that's fine.

770

If you know what you're doing,

that's great.

771

But to me, you know,

a lot of business owners don't know that.

772

And like I say, and that's why, you know,

we need a coach or a trainer or whatever.

773

Again, you know,

I'm not trying trying to sell myself, but

774

you know, that's that's

that's what I think.

775

You know what I mean?

776

That's what I believe in

and what I have that type of training.

777

What's going to happen.

778

You think it's going to work out?

779

You know, because I'm having training

from a professional.

780

If I just say, oh,

say something positive, that will work.

781

But that's going to be

I need to have a whole thing

782

of training, a whole series,

a whole plan, a whole outline.

783

Before I get to that point, you're

just not going to say something positive.

784

You're not going to do that

unless you're positive to begin with.

785

It's not happening

because you're going to say

786

something positive,

and then you're going to turn around

787

and say something negative

because you don't know how to say it.

788

Yeah. And that works on absolutely right.

789

And the whole thing's

going to be shot. It'll be done.

790

So what

you're saying is that there's a there's

791

hope for all of these companies

that are facing these changes

792

and want to embrace them,

but don't know how to how to approach it.

793

Right, exactly.

794

So if I don't know how to drive a car,

do I just go?

795

I've never driven a car before in my life.

796

I just go into a car and start driving.

797

There are those that do, but

798

that doesn't involve leader.

799

No, I need to go to driver's Ed.

800

Yeah, yeah, I need to take private

driving lessons or whatever.

801

I need somebody to teach me how to drive.

802

I don't know how to drive. Absolutely.

803

So something that's come up,

especially during Covid,

804

is with more remote work

and all these things coming on.

805

And then is it kind of a footnote of that?

806

You're always connected

807

because you're using some kind of a device

you have at your, your house.

808

What kind of psychological effects

are you seeing of this, and is it

809

something that's going to be problematic?

810

Well, I'll

811

tell you, I'm going to tell you a secret.

812

Everybody has an on off switch.

813

Shut off switch.

814

Everybody has it.

815

Every single person on this earth,

in their mind, in their brain.

816

But people don't know how to use it.

817

So here's what happens.

818

I don't care if you work at home.

819

I don't care if you work on the ceiling.

820

I don't care if you work on the moon.

821

Doesn't matter where it is, okay?

822

I don't care if you work on the roof.

823

It doesn't matter where it is.

824

I can use that now.

825

Most people have, like a room, right?

826

Like a separate room

if they work from home or they're on video

827

conferencing all day or something

like that. Right.

828

Which is very common now because you don't

have to go to the office because,

829

you know, there's really no need for it

for a lot of people, a lot of industries.

830

Right?

831

So most people have like a place,

like a room or something.

832

Right?

833

So what happens is that if they have that

room now, that's their space.

834

That's their work environment.

835

So now they leave their work environment.

836

It's just like going someplace to work

a separate building and coming home.

837

Right now they have to they have a switch.

838

They got to learn

839

how to shut off that switch

because they have a role as an employee.

840

They're in the room now.

841

They leave the room and now

they have a different role as a parent.

842

Let's say, for example, right.

843

They need to know how to shut off

that behavior.

844

So now they could become a parent

because we don't want to carry those

845

behaviors over, which is what people do

all the time, you know?

846

And this is how everything goes haywire.

847

And then there's abuse and,

you know, all kinds of stuff.

848

And then what happens after that?

849

You know,

everything is just just like, you know,

850

crazy, you know, and nobody can stop it

and nobody knows why.

851

And everybody has to wait

till the last minute

852

when they're filing bankruptcy.

853

And, you know, you know, everybody's just,

you know, all the kids are going crazy.

854

And, you know,

nobody knows what to do with the kids.

855

And, you know, it's becomes

it becomes a really big problem that,

856

you know, they it just

they can't do anything about it.

857

It's difficult.

858

It takes a long time to get out of that.

859

Right. Yeah. I can see that.

And it's hard to do sometimes.

860

But you know, and I've noticed

861

because you have people around

you pushing on it to

862

I know where the off button is

on my phone.

863

I tell people that all the time.

864

And I've also had in the past,

clients and others

865

get mad at me for I tried to call you

at 2:00 in the morning.

866

You didn't answer.

867

What were you doing?

868

I'm sleeping, you know. Right?

869

And not being woken up by a phone call

at 2:00 in the morning.

870

Obviously,

I find a better way to phrase it,

871

but I've had that happen, right?

872

Yeah, I agree, you know, that's

what happens, you know?

873

But again, this is all training, coaching,

training, you know, whatever you want to

874

do, you know, I need to change my behavior

and I need to do it.

875

I need to do it very quickly ASAP because

I don't want to have this type of life.

876

I want to have life with my reaching

my goals and a life

877

beyond my wildest dreams.

878

And that's really the bottom line.

879

And that's not going to happen

if I act this way.

880

It's just not it's not going to happen.

881

If I think AI is going to control

my it's going to take my job,

882

you know, it's not going to happen.

883

You know, and that's not going to happen.

884

We don't I'm not going to have robots.

885

I mean it's like it just sounds so crazy

just thinking about it

886

that people actually

are convinced of this.

887

Oh yeah. You know,

they actually believe it.

888

And it's all over the news.

It's all over the television.

889

So if I see it on television,

what am I going to think?

890

Yeah.

891

I mean, it's just it's just, you know,

we're just using this as an example.

892

I mean, there's tons of examples.

893

There's so many,

you know, but I, I gotta change.

894

That's it. Yeah.

895

And you know, on that

you kind of circle back to AI here.

896

And the term you've given to us

emotional intelligence,

897

can you define that and define

why it's important with AI as things go?

898

Well I have something that I want to say.

899

I don't know if it's

what you're referring to, but I can't let

900

my emotions take over.

901

Okay?

902

And if I if I want to have

903

emotional intelligence, okay.

904

There's a sorry.

905

There's a fine line

between emotional intelligence

906

and not having intelligence at all.

907

Just letting your emotions

just control you.

908

Okay.

909

Just as one example,

910

I mean, there's tons of examples

of emotional intelligence, but, you know,

911

and this is the thing

and this is why, again, you know,

912

I need a coach and I need to know

what the difference is with that.

913

I have to learn how to control my mind

instead of my mind controlling me.

914

Okay?

915

I can't walk around like this

and this is what's happening.

916

And obviously tons of people are.

917

And this is

why we're having these problems.

918

I already know, you know,

I know the problems.

919

I know how to fix them, you know.

920

You know,

because I've been doing this for so long.

921

I've been doing this, you know, 20,

20 years, a little bit over 20 years.

922

So, you know, this is this is what it is.

923

It's all about changing your behavior,

seeing

924

where, where you are.

925

If if you see that you are the problem,

you know that there's something

926

that needs to change

927

in the business owner and the executive,

because that just trickles down

928

to the employees.

929

And the employees feel that,

and they know that, you know,

930

and and it just not, you know,

the result is not good.

931

And you could times this by a million.

932

I mean, there's so many,

you know, just watch a TV.

933

You know, there's so many companies that,

934

you know, have these problems

and they point the finger.

935

It's the employees, it's Covid.

936

All the employees quit.

937

You know,

some of them went back to school.

938

You know, the employees are not coming

because they're afraid of getting Covid,

939

this and that, this and that.

940

I'm just going to constantly point

the finger and I can't do that.

941

My business will never be successful

like that.

942

All big businesses, all successful

businesses, they all have coaches.

943

And that's really the bottom line.

944

And that's why they're successful.

945

And they teach this all the time,

every single day to all their employees.

946

Everything that I just said

on this podcast for the past 22 minutes,

947

that's what they teach every single day.

948

Fact.

949

Now, speaking of podcast at the top,

you said that you have your own.

950

Tell us about how people find you.

951

Yeah.

952

So I have two I have behavioral profit

and I have the internal shift show.

953

And behavioral profit is for business,

954

you know, business owners

and different things.

955

And, you know, a negative situation

that they got through.

956

And they, you know,

957

they they turned it into a positive

as far as that business experience.

958

Right.

959

And then same thing with internal shift

show.

960

But it's for an individual,

you know, and issue or problem

961

or something or a life change

that happened in their life.

962

And what's the process.

963

And the end result

should always be positive.

964

So that's I mean,

it's a little bit more to it than that.

965

But that's basically,

you know, the gist of what

966

because I wanted to do something

with business owners.

967

And then also, you know, in individuals,

you know, right.

968

You know, the regular

the regular person, you know, and I want,

969

you know, people to identify

with, with the podcast, you know,

970

if they can identify with something,

anything that said there, you know,

971

and that's going to make it attractive,

you know, and then maybe they say, oh,

972

you know, this person went through this

and this was the process.

973

And I didn't think that this could be this

easy, you know, or something like that.

974

And, you know,

it worked out for this person.

975

And that's all that we're looking at,

you know, to see if there are,

976

you know, guests out there, I mean,

977

listeners out there that can identify

which I know for a fact there are.

978

But, you know, well,

you know, of course, of course.

979

Well, Debbie, thank you so much.

980

This is all very informative

and very timely

981

because people are concerned

and they have a right to be

982

because a lot of the information,

as you've pointed out here,

983

that they're getting is not accurate,

you know.

984

So thank you for joining us today.

985

Thank you for having me.

I really appreciate it.

986

Until next week.

987

This is User Friendly 2.0 keeping

you safe on the cutting edge.

988

User Friendly 2.0.

989

990

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991

All rights reserved.

992

The content is the opinion

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993

not necessarily reflect this station

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994

Requests for material use, interviews,

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995

and other correspondence may be viewed

996

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